Trident Processing Services Inc is a Call Centre that specialize in customer service. As such, we provide agents who display high levels of professionalism, understanding and etiquette. That is to say, agents who are exceptional. Consequently, our business thrives on the ability of those agents to reach many customers within a timely manner. In short, we aim for success and productivity in all our communications.
To guarantee success, we ensure our records are current. Above all, accurate. Therefore, we have a team whose main focus is verifying the accuracy of all data collected and entered.
We offer a variety of services to help grow your business
When measuring success, we take several factors into consideration. Most importantly, these factors can have a positive or negative impact on our overall performance in customer service. Therefore, to reduce any negative feedback, we forecast our clients expected needs and ensure that our agents are supplied with the knowledge. That is to say in the event a query may arise. As a result, call handling time is reduced and customer satisfaction is increased.