Providing Better Customer Service
Trident Processing Services Inc is a Call Centre that specialize in customer service. As such, we provide agents who display high levels of professionalism, understanding and etiquette. That is to say, agents who are exceptional. Consequently, our business thrives on the ability of those agents to reach many customers within a timely manner. In short, we aim for success and productivity in all our communications.
To guarantee success, we ensure our records are current. Above all, accurate. Therefore, we have a team whose main focus is verifying the accuracy of all data collected and entered.
SERVICES WE OFFER
We offer a variety of services to help grow your business
Receivables Management
Trident Processing Services prides itself on having the ability to collect outstanding funds
Read MoreSALES AND MARKETING
At Trident Processing Services we proudly market the services of our valued clients. In an effort to promote continuous growth
Read MoreTECHNICAL SERVICES
As part of our portfolio, we offer technical support services to our clients. We focus on technological applications
Read MoreCUSTOMER ENGAGEMENT
At Trident Processing Services, we specialize in customer engagement. Our agents are trained to demonstrate
Read MoreBACK OFFICE PROCESSING
Trident Processing Services prides itself on having the ability to collect outstanding funds
Read MoreHOW WE MEASURE SUCCESS?
When measuring success, we take several factors into consideration. Most importantly, these factors can have a positive or negative impact on our overall performance in customer service. Therefore, to reduce any negative feedback, we forecast our clients expected needs and ensure that our agents are supplied with the knowledge. That is to say in the event a query may arise. As a result, call handling time is reduced and customer satisfaction is increased.
Punctuality.
Longevity of calls.
Number of calls handled.
Providing correct documentation on accounts worked.
Adhering to company policies.
Professionalism displayed while engaging customers.