Providing Better Customer Service

Trident Processing Services Inc is a Call Centre that specialize in customer service. As such, we provide agents who display high levels of professionalism, understanding and etiquette. That is to say, agents who are exceptional. Consequently, our business thrives on the ability of those agents to reach many customers within a timely manner. In short, we aim for success and productivity in all our communications.

To guarantee success, we ensure our records are current. Above all, accurate. Therefore, we have a team whose main focus is verifying the accuracy of all data collected and entered.

female customer service agent on a call

SERVICES WE OFFER

We offer a variety of services to help grow your business 

Receivables Management

Trident Processing Services prides itself on having the ability to collect outstanding funds

SALES AND MARKETING

At Trident Processing Services we proudly market the services of our valued clients. In an effort to promote continuous growth

TECHNICAL SERVICES

As part of our portfolio, we offer technical support services to our clients. We focus on technological applications

CUSTOMER ENGAGEMENT

At Trident Processing Services, we specialize in customer engagement. Our agents are trained to demonstrate

BACK OFFICE PROCESSING

Trident Processing Services prides itself on having the ability to collect outstanding funds

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HOW WE MEASURE SUCCESS?

When measuring success, we take several factors into consideration. Most importantly, these factors can have a positive or negative impact on our overall performance in customer service. Therefore, to reduce any negative feedback, we forecast our clients expected needs and ensure that our agents are supplied with the knowledge. That is to say in the event a query may arise. As a result, call handling time is reduced and customer satisfaction is increased.

Punctuality.

Longevity of calls.

Number of calls handled.

Providing correct documentation on accounts worked.

Adhering to company policies.

Professionalism displayed while engaging customers.